100k Responsible Gaming — Our Commitment to User Wellbeing
At 100k, healthy entertainment starts with awareness and self-control. This page provides guidance, tips, and tools to keep your gaming experience enjoyable, balanced, and in harmony with your daily life.
Responsible gaming is more than a policy — it is a core value of our platform.
100k's commitment to healthy and responsible gaming
The 100k platform is designed as a digital entertainment space — not a source of income or a solution to financial problems. We believe gaming can only be genuinely enjoyable when approached mindfully, within reasonable limits and with full self-awareness.
Our commitment goes beyond simply complying with industry guidelines. We actively provide tools, information, and support channels to ensure every Malaysian user can enjoy this platform in a positive and responsible way. We respect every user's right to make informed choices about how and when they play.
Our core principle: gaming must remain entertainment — not an obligation, not an escape from life's pressures, and never beyond the financial means or time that should be devoted to family and other responsibilities.
Recognise the signs of risky gaming behaviour
It's important to recognise the early warning signs before gaming habits become difficult to control. Here are some indicators to watch out for:
- Feeling anxious or stressed when unable to play within an expected period.
- Continuing to play even after exceeding your set budget or following consecutive losses.
- Using money set aside for essentials such as rent, food, or bills to fund gambling.
- Hiding gaming activity from family members or close friends.
- Borrowing money or selling belongings solely to continue gaming.
- Feeling that gaming is the only way to feel happy or relieve stress.
- Neglecting work, family, or social responsibilities due to time spent gaming.
If you recognise two or more of the signs above in yourself, we encourage you to use the available self-control tools or reach out to our support team for further guidance.
How to set practical time and budget limits
Setting Deposit Limits
One of the most effective responsible gaming steps is setting daily, weekly, or monthly deposit limits that suit your financial situation. These limits ensure that what you spend on entertainment never exceeds what you can comfortably afford without affecting your daily life.
We encourage users to set deposit limits before starting a session, not after experiencing losses. This proactive approach is far more effective in maintaining financial control.
Time Limits & Cool-Off Periods
Extended uninterrupted play can impair judgement and increase the risk of impulsive decisions. We encourage users to set session time limits and take adequate breaks between sessions.
If you need a longer break, the cool-off period option lets you temporarily suspend access to your account for a set duration — without permanently closing it. This gives you the space to clear your head and reassess your gaming habits.
Self-Exclusion
For users who feel they need a longer break or stricter controls, the self-exclusion option allows them to temporarily or permanently suspend access to the 100k platform. This is every user's right, and we fully support that decision as a responsible and courageous step. To get help activating this option, please contact our customer support team.
Protecting minors — a shared responsibility
The 100k platform is strictly limited to individuals aged 18 and above. We carry out an identity verification process during registration to ensure access is tightly controlled. Use of the platform by anyone who has not reached the required age is strictly prohibited.
We also recognise that protecting children and teenagers is a shared responsibility — between the platform and parents or guardians. If you share a device with younger family members, we recommend taking the following steps:
- Keep your account secure with a strong password and never share it with anyone.
- Log out of the platform after every session.
- Use parental control settings on shared devices to restrict access to certain sites.
- Have open, positive conversations with your children about online access boundaries.
If you suspect that someone under the age of 18 has accessed the 100k platform, please contact our support team immediately so that appropriate action can be taken.
Life balance and when to seek professional help
Maintaining Life Balance
Online gaming should be one of many leisure activities in your life — not the main focus. Healthy users typically set aside dedicated time for play, ensuring it doesn't interfere with their social relationships, work, or physical and mental wellbeing.
A few simple guidelines to help you maintain a healthy balance:
- Prioritise key responsibilities such as work, family, and health before thinking about entertainment.
- Set a monthly entertainment budget that covers all forms of leisure — not just online gaming.
- Avoid playing when you are feeling highly stressed, low, or facing serious financial difficulties.
- Make time for other fulfilling activities such as sports, spending time with family, or creative hobbies.
Get Help When You Need It
There is no shame in seeking help. If you or someone you know is struggling with gambling addiction, professional support resources are available in Malaysia. We encourage you to speak with someone you trust and seek professional advice without delay.
The 100k customer support team is ready to help connect you with relevant resources. Reach us by email: [email protected]
If you have questions about self-control tools or how to use the responsible gaming features on our platform, please check the FAQ us for detailed guidance.
Play smart, stay safe with 100k
We are here to help you manage your gaming experience better. Contact our support team or visit the FAQ page for more information on the self-control tools available.