100k Privacy Policy — How We Protect Users' Personal Information
This page provides a detailed explanation of how the 100k platform collects, uses, stores, and protects your personal information. We are committed to fully safeguarding the privacy of every user in Malaysia.
Effective date: 1 January 2026. This policy will be updated from time to time in accordance with legal requirements and platform operations.
What information do we collect from you?
When you register or use the 100k platform, we collect several categories of information necessary to provide a secure and fully functional service.
Account & Identity Information
This includes your full name, date of birth, email address, phone number, and identity verification details such as your IC number. This information is required to register your account, verify your identity, and process transactions in Malaysian Ringgit (RM).
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This data is used to optimise your platform experience, especially for users accessing 100k via smartphone.
Payment & Transaction Information
To process MYR deposits and withdrawals via local payment methods such as DuitNow and online banking, we record relevant transaction details. We do not store full card details — payment processing is handled by third-party providers that comply with industry security standards.
Platform Usage Data
We track usage activity such as games played, session duration, clicks, and navigation patterns. This data helps us better understand user needs and continuously improve the quality of our platform.
How is your information used?
100k uses the information collected solely for the following purposes:
- Account Management — Registering, verifying, and securely maintaining user accounts.
- Transaction Processing — To verify and process deposits and withdrawals in RM using approved payment methods.
- Platform Security — Detecting suspicious activity, preventing fraud, and protecting the integrity of the platform.
- Product Improvements — Analysing usage patterns to improve the platform's interface, performance, and content.
- Service Communications — Sending important notifications related to your account, transactions, or policy updates.
- Legal Compliance — To comply with applicable legal and regulatory requirements in Malaysia.
We do not use user data for third-party advertising or sell information to data brokers.
Cookies and tracking — how do they work on our platform?
The 100k platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
There are three main categories of cookies we use:
- Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies — Collecting anonymised data on how users interact with the platform for technical optimisation purposes.
- Functional Cookies — Stores user preferences such as language, display settings, and login information for a smoother return experience.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.
Data storage, security, and third-party sharing
Data Storage & Retention Period
Users' personal data is stored on secure servers with encryption protection. We retain data for as long as your account remains active or as required to fulfil legal obligations. Once an account is permanently closed, data no longer needed for legal purposes will be deleted within a reasonable timeframe.
Security Measures
100k implements industry-standard security measures including SSL encryption for all data transmissions, strict internal access controls, and continuous system monitoring to detect any security threats promptly.
Sharing Information with Third Parties
We do not sell or rent user data to any third party. However, in limited circumstances, we may share necessary information with:
- Approved payment providers for processing your MYR transactions.
- Game software providers integrated within the platform.
- Malaysian legal authorities when required by court order or applicable law.
All third parties we work with are required to uphold data protection standards equal to or higher than our own.
Your rights as a user and how to contact us
Right to Access, Correction & Deletion
As a 100k platform user, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you at any time.
- Right to Correction — If your information is inaccurate or outdated, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Deletion — You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
- Right to Object to Processing — You may object to the use of your data for specific purposes, such as marketing communications.
Privacy Policy Updates
100k reserves the right to update this privacy policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. The latest effective date is always displayed at the top of this page.
How to Contact Us
For any enquiries, complaints, or requests related to your data privacy, please reach out to our customer support team. We will handle every request within a reasonable timeframe and with full professionalism.
Privacy Support Email: [email protected]
For more information on the terms of use, please refer to Terms & Conditions us. Other general enquiries can be found on the FAQ.